OpenStack support
From design to post-deployment operations and maintenance
Get enterprise support with guaranteed SLAs at every stage of your OpenStack deployment project. Canonical offers a wide range of commercial services to meet the needs of the most demanding customers and market sectors.
With support from Canonical
“Whenever we came across a problem, Canonical was absolutely front and centre. The attitude was always, 'Let's work on this together'. It was a real collaborative exercise.”
Gary Roberts
Director, Network Cloud
BT Group
“Canonical presented a clear, well thought-out roadmap for the design and deployment of each phase. Each step served to increase engineer knowledge at the same time as gradually accelerating the transformation of our infrastructure.”
SMD Jeelani
Director (Operations)
UIDAI
“He [Canonical's Dedicated Support Engineer] is like another member of my team – and I'm picky about my team members. He knows how the finserv industry works; he understands that we have to go through a process and can't just fix things like a cowboy.”
Spokesperson
SBI BITS
Canonical's services for Canonical OpenStack
When you are selecting hardware for your first cloud build or planning an upgrade of a large-scale cluster, questions and problems might arise at every stage of your infrastructure's lifecycle. We understand that and make sure that your project is on the right trajectory from the very beginning.
Design and delivery
OpenStack consulting packages, including design and delivery to help you find the right architecture for your cloud: get OpenStack deployed in a fully automated way on top of an Ubuntu-certified hardware.
Cloud on-boarding
Post-deployment onboarding for your teams to get familiar with the platform, assist with integrations to your enterprise environment, demonstrate basic usage, and help familiarize you with hands-on operations.
Professional training courses
Multi-day hands-on courses that guide your teams through all the aspects of Canonical OpenStack's architecture and teach them how to monitor, troubleshoot, scale out, patch, and upgrade production clouds.
Phone and ticket support
Enterprise support with guaranteed SLAs, including knowledge base access, troubleshooting, and bug fixing.
Fully-managed cloud service
End-to-end operations and maintenance of your cloud, including 24/7 monitoring, incident and problem management, capacity planning and recurring procedures, such as upgrades.
Firefighting support
A path between the fully-managed cloud service and the regular support: get engineers on call to help you resolve the most critical issues, while you continue to manage the cloud yourself.
Security maintenance
Up to 12 years of security maintenance for all types of artifacts used in the Canonical OpenStack product.
Compliance
Hardening with CIS and DISA-STIG profiles and conformance with various global, and national standards for telco, federal, finserv, and other demanding use cases.
Enterprise-grade
OpenStack support
1 hour
Response time – SLA Sev 1
24/7 coverage
Including phone and ticket support
12 years
Of security and support
Cost-effective OpenStack support
Get enterprise support for your OpenStack project at the best possible price. Our pricing model is designed to help you maximize the value of your cloud, while not forcing you to make any compromises.
Fixed-price consulting
Avoid costly surprises and keep your budget under control by choosing one of our design and delivery packages. OpenStack build included no matter the package. No hidden costs apply. Everything is clear right from the project initiation.
Per-node, full-stack subscription
Estimate your project costs with ease thanks to our fully transparent and predictable pricing structure. The Ubuntu Pro subscription is charged per node and provides full stack coverage, from infrastructure to applications.
Fully-managed OpenStack
Get a public cloud-like experience, while hosting your applications in your own data center. Our experts will operate the cloud for you, including daily routines and recurring maintenance tasks, such as upgrades, at a better price than regular support services offered by other market players.
TCO reduction guaranteed
Whether you are migrating from proprietary virtualization solutions or repatriating your workloads from public clouds, Canonical OpenStack stands out for cost effectiveness, ensuring enterprise-grade services and TCO reduction at the same time.
Seven steps to a successful project
1. Together, we choose the right design for your project
2. We build the cloud for you and hand it over to your teams
3. We on-board your teams for daily cloud usage and operations
4. We train your teams to make them comfortable with OpenStack
5. You automatically get enrolled to the Ubuntu Pro subscription
6. We handle, triage, and fix any technical issues that might occur
7. Optionally, we manage the cloud on behalf of your teams
Ace the market with Canonical
Accelerate the delivery
When time-to-market matters you might not have a minute to spare. Be smart about OpenStack: let our consultants build the cloud for you.
Break the ice with OpenStack
Get started quickly with a trusted partner. We know how to effectively tame the complexity of OpenStack.
Rely on our expertise
Let us help you with every detail, while your teams concentrate on expanding the value brought by the platform.
Shift your focus towards applications
Develop your applications strategy, while our cloud experts take care of the underlying infrastructure.